Privacy Policy

Privacy Policy

We take your privacy seriously, and we want you to know how we collect, use, share and protect your information.

This Privacy Policy tells you:
1. What information we collect.
2. How we use that information.
3. How we may share that information.
4. How we protect your information.
5. Your choices regarding your personal information.

We may post additional information if more details are needed to explain our privacy practices.
This Privacy Policy applies to Rancard products, websites, and all related sites, applications, services, platforms, and tools regardless of how they are used.

Scope and Consent

As a user or merchant, you accept this Privacy Policy when you sign up for, access, or use Rancard Services.

This Privacy Policy governs the use of Rancard Services by all users, including those who use the services in the course of their trade, profession, or business, unless otherwise agreed by contract.

We may amend this Privacy Policy at any time by publishing a revised version on our website. The revised version becomes effective on its published effective date. Where changes are substantial, users will be notified through the Policy Updates page on our website.

Information We Collect

We receive and may store information you provide when using our websites or mobile applications, including when you create an account, place an order, or use our services.

We collect:
1. Full name.
2. Phone number.
3. Email address.
4. Company name and address.
5. Tax Identification Number (TIN).
6. Industry type.

We may also collect information through customer support interactions, surveys, communications with Rancard representatives, or other accounts we reasonably believe you control.

For quality assurance, training, and security purposes, we may monitor or record communications with you. By communicating with Rancard, you acknowledge that these communications may be monitored or recorded.

Third Party Sources

We may obtain information about you from third parties such as credit bureaus and identity verification services where permitted by law.

If you choose to connect third-party accounts, such as Facebook or Twitter, we may collect information made available through those services in accordance with their privacy policies and your permissions.

Automatic Information

We use cookies and similar technologies to collect information such as:
1. IP address.
2. Browser and device characteristics.
3. Referring URLs.
4. Records of your interactions with our website.

This information helps us improve your experience and personalize our services.

Location Information

Some of our websites and mobile applications may collect location-related information, including your mobile device type and location data when you enable location services such as GPS, Wi-Fi, or cell tower positioning. Rancard does not control your device settings.

How We Use the Information We Collect

We use your information to:
1. Fulfil orders and service requests.
2. Process returns, exchanges, and related requests.
3. Track and confirm online orders.
4. Market and advertise products and services.
5. Conduct research and analysis.
6. Establish and manage your account.
7. Communicate promotions, surveys, and events.
8. Facilitate interactions with Rancard and others.
9. Operate, evaluate, and improve our business.

We may also contact you regarding your account, troubleshoot issues, resolve disputes, collect outstanding payments, conduct surveys, enforce our policies, comply with legal obligations, or inform you about promotions.

Where permitted by law, we may use automated calls or text messages for these purposes. You may opt out of certain communications where applicable.

Data Retention

We retain your personal information for as long as your account remains active or as necessary to:
1. Provide our services.
2. Comply with legal obligations.
3. Resolve disputes.
4. Enforce our agreements.

How We Share the Information We Collect

Rancard does not sell, rent, or trade your personal information.

We may share your information with partner merchants or service providers to:
1. Update customer accounts after bill payments.
2. Schedule and perform services.
3. Fulfil subscription services.
4. Fulfil orders.
5. Comply with legal requirements such as regulations, court orders, or subpoenas.

We may also disclose information where necessary to comply with the law, respond to government requests, protect the rights, property, or safety of Rancard and others, prevent fraud or harm, or investigate suspected unlawful activity.

How We Protect the Information We Collect

Rancard uses reasonable administrative, technical, and physical safeguards to protect personal information and restrict access to authorized personnel.

Our website uses encryption technologies, including Secure Sockets Layer (SSL), to protect information transmitted online, such as your name, email address, payment details, and other personal information.

While we take appropriate security measures, no transmission over the internet can be guaranteed to be completely secure.

Your Choices Regarding Your Information

You may:
1. Update or correct your personal information.
2. Cancel your account.
3. Request that we stop using your information to provide services.

You can make these requests by:
1. Following the instructions in our marketing emails or mobile communications.
2. Calling Rancard with your request and current contact information.
3. Sending an email to support@rancard.com.
4. Sending a letter with your request and current contact information to our postal address.