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Frequently Asked Questions
Yes, all our pricing plans are offered with annual billing options
No, when you sign up, we do not ask for your credit card information. You’ll only enter payment information when you need to make in-app purchases
If you’ve signed up for a monthly subscription, you’ll be billed every month on the same day you signed up. If you have an annual billing subscription, you will be invoiced once a year on the start date of your subscription.
Rancard Cloud is a collection of apps that work together to ensure that your company provides engaging customer service, commerce, and loyalty programs.
The Rancard Enterprise Platforms for Messaging, Payments, and Telco provide access to a wide range of utility tools and services that help businesses succeed. More information is available on our Products Page.
Third-party application integrations are supported by Rancard Cloud and our Enterprise Platforms. On our Resources page, under Integrations, you’ll find a list of all accessible integrations as well as instructions on how to enable additional integrations.
If you can’t find the integration you’re looking for, you can set it up on supported third-party tools using our API Documentation. For support on any integration issues, please email us at email@example.com.
Depending on your package, Rancard provides different levels of customer service. Support is provided via live chat and email.
You can reach out to our customer service staff by sending an email to firstname.lastname@example.org. Our support teams are based in West Africa and the UK, and they work across all time zones to provide the best possible service.