Support Policy

Excellence Integrity Reliability

Scope of Support

Rancard Solutions provides support for licensed users of our products. Support covers assistance with product installation, configuration, and troubleshooting.

Support Hours

Our standard support hours are [Monday to Friday, 08:00 AM to 7:00 PM, GMT+0]. Emergency support may be available outside regular hours for critical issues on a case-by-case basis.

Supported Versions

Support is provided for the current release and one major version prior

Resolution Timeframe

We aim to resolve issues promptly and will provide regular updates on the status of ongoing support cases.

Information Required for Support

Users seeking assistance should provide detailed information about the issue, including error messages and steps to reproduce.

Escalation Process

If an issue cannot be resolved through regular support channels, escalation options are available upon request

Remote Assistance

With user consent, our support team may request remote access to facilitate troubleshooting and issue resolution

Training and Documentation

Users are encouraged to refer to our Help Center for self-help resources, guides, and documentation.

Feedback and Improvement

We value user feedback to enhance our products and support services. Users can submit feedback through our [Feedback Form](link-to-feedback-form).

Limitations of Support

Support does not cover customizations, third-party integrations, or issues arising from non-compliance with system requirements.


All support interactions and information shared will be treated confidentially.

Supported Versions

Support is provided for the current release and one major version prior

Policy Updates

This support policy may be updated periodically. Users will be notified of any changes in advance.

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